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Why Clearspan
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What We Do
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News & Updates
Products
Platform
Our Platform
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Integrations & Customizations
Consumption Models
Compliance
Services
Unified Cloud Communications
Collaboration & Conferencing
Contact Center
Phones & Soft Clients
Analog Replacement & Disaster Recovery
Solutions
By Audience
Service Provider
Large Enterprise
Government
Higher Education
By Use Case
All In One Communications
Remote Work
Remote Customer Service
Simplified Administration
Single Sign On
User Self Service
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Why Clearspan
Who We Are
What We Do
Our Customers
Our Vision
Executive Team
News & Updates
Products
Platform
Our Platform
OpEasy
Integrations & Customizations
Consumption Models
Compliance
Services
Unified Cloud Communications
Collaboration & Conferencing
Contact Center
Phones & Soft Clients
Analog Replacement & Disaster Recovery
Solutions
By Audience
Service Provider
Large Enterprise
Government
Higher Education
By Use Case
All In One Communications
Remote Work
Remote Customer Service
Simplified Administration
Single Sign On
User Self Service
Bulk Provisioning
Controlled Migration
Compliance
Analog Replacement & Disaster Recovery
Quality Monitoring
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Blogs
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Download Applications and Software
Click here
User Guides
Clearspan PING
PING Quick Start Guide
PING Outlook Calendar Plugin Installation Guide
PING Google Calendar Plugin Installation Guide
Clearspan Engage powered by Webex
Engage powered by Webex Product Overview
Engage powered by Webex User Setup Instructions
Engage powered by Webex User Quick Start Guide
Clearspan Call Center
285008 CS Hosted Thin Call Center User Guide R22.pdf
285106 CS Hosted Thin Call Center QRG R22.pdf
279507 CS Call Center Statistics R22.pdf
284806 CS Call Center Reports Guide R22.pdf
284905 CS Call Center Solutions Guide R22.pdf
Clearspan Receptionist
285407 CS Hosted Thin Receptionist User Guide R22.pdf
285506 CS Hosted Thin Receptionist QRG R22.pdf
Clearspan Communicator (Legacy)
Clearspan Communicator Desktop Add In for Skype for Business R22 2921102.pdf
Clearspan Communicator Desktop Audio and Video for PC and MAC R22 287207.pdf
Clearspan Communicator User Guide for Desktop R22 280705.pdf
Clearspan Guides
277005 CS Web Interface Getting Started Guide R22.pdf
279806 CS Group Voice Portal QRG R22.pdf
279907 CS Personal Voice Portal QRG R22.pdf
284705-CS-Meet-Me-Conferencing-Guide-R22.pdf
285906 CS Clearspan Anywhere QRG R22.0.pdf
286005 CS Meet-Me Conferencing QRG R22.pdf
287901 CS AutoAttendant Basic QRG R22.0.pdf
288004 CS Auto Attendant Standard QRG R22.pdf
2881004 CS Paging QRG R22.0.pdf
Clearspan Mobile
Clearspan_Mobile_Android_QRG-R3.8.7.pdf
Clearspan_Mobile_IOS_QRG-R3.8.7.pdf
Clearspan OpEasy R24.3
OpEasy Release Notes R24.3-External
Op Easy Advanced Provisioning Guide V24.3
Op Easy Basic Provisioning Guide V24.3
OpEasy Provisioning API Specification V24.3
OpEasy Reporting Guide V24.3
Clearspan OpEasy R24.2
OpEasy Release Notes R24.2
Op Easy Advanced Provisioning Guide V24.2
Op Easy Basic Provisioning Guide V24.2
OpEasy Provisioning API Specification V24.2
OpEasy Reporting Guide V24.2
Clearspan OpEasy R24.1
OpEasy Release Notes R24.1
Op Easy Release Notes 24.1SP1
Op Easy Release Notes 24.1SP2
OpEasy Basic Provisioning Guide R24.1
OpEasy Reporting Guide v24.1
OpEasy Provisioning API Specification R24.1
OpEasy Advanced Provisioning Guide v24.1
Clearspan OpEasy R23.3
OpEasy Release Notes R23.3
OpEasy Basic Provisioning Guide R23.3
OpEasy Reporting Guide v23.3
OpEasy v23.3 Provisioning API Specification
OpEasy Advanced Provisioning Guide v23.3
Clearspan OpEasy R23.2
OpEasy Release Notes R23.2
OpEasy Basic Provisioning Guide R23.2
OpEasy Import Worksheet Definitions v23.2
OpEasy v23.2 Provisioning API Specification
OpEasy Advanced Provisioning Guide v23.2
Clearspan OpEasy R23.1
OpEasy Release Notes R23.1
OpEasy Reporting Guide R23.1
OpEasy Basic Provisioning Guide R23.1
OpEasy Advanced Provisioning Guide R23.1
OpEasy Provisioning API Specification R23.1
OpEasy Import Worksheet Definitions R23.1
Clearspan OpEasy R22.3
OpEasy Release Notes R22.3
OpEasy Reporting Guide R22.3
OpEasy Basic Provisioning Guide R22.3
OpEasy Advanced Provisioning Guide R22.3
OpEasy Provisioning API Specification R22.3
OpEasy Import Worksheet Definitions R22.3
Clearspan OpEasy R22.2
OpEasy Release Notes R22.2
OpEasy Reporting Guide R22.2
OpEasy Basic Provisioning Guide R22.2
OpEasy Advanced Provisioning Guide R22.2
OpEasy Import Worksheet Definitions R22.2
Clearspan OpEasy R22.1
OpEasy Release Notes R22.1
OpEasy Release Notes R22.1-SP1
OpEasy Release Notes R22.1-SP2
OpEasy Release Notes R22.1-SP3
OpEasy Reporting Guide R22.1-SP1
OpEasy Basic Provisioning Guide R22.1
OpEasy Advanced Provisioning Guide R22.1-SP1
OpEasy Import Worksheet Definitions R22.1-SP1
Clearspan OpEasy R21.2
OpEasy Reporting Guide R21.2.pdf
OpEasy Advanced Provisioning Guide R21.2.pdf
Clearspan OpEasy R21.1
OpEasy Release Notes R21.1.pdf
OpEasy Basic Provisioning Guide R21.1.pdf
OpEasy Reporting Guide R21.1.pdf
OpEasy Advanced Provisioning Guide R21.1.pdf
OpEasy Import Worksheet Definitions v21.1.pdf
Clearspan OpEasy R20.2
OpEasy Basic Provisioning Guide R20.2.pdf
OpEasy Reporting Guide R20.2.pdf
OpEasy Advanced Provisioning Guide R20.2.pdf
OpEasy Import Worksheet Definitions v20.2.pdf
Clearspan OpEasy R20.1
282720 CS OpEasy Basic Provisioning Guide R20.1.pdf
287519 CS OpEasy Reporting Guide R20.1.pdf
287722 CS OpEasy Advanced Provisioning Guide R20.1.pdf
OpEasy Import Worksheet Definitions v20.1.pdf
Clearspan Technical Documents
274009 Clearspan Product Overview R22.pdf
274408 Clearspan Redundancy Guide R22.pdf
276406 Clearspan Network Server Web Interface Admin Guide R22.pdf
276706 Clearspan Voice Messaging Solutions R22.pdf
277708-Clearspan-Appl-Server-Enterprise-Web-Interface-Admin-Guide-R22.pdf
277808 Clearspan Appl Server Group Web Interface Admin Guide Part 1 R22.pdf
277907 Clearspan App Server Group Web Interface Admin Guide Part 2 R22.0.pdf
279206 Clearspan Dir Nmbr Cntry Code Natl Dest Code Guide R22.pdf
281107 Clearspan Service Interaction Guide R22.pdf
282305 Clearspan Feature Access Codes QRG R22.pdf
282408 Clearspan Service Guide R22.pdf
286905 Clearspan Hardware and Software Requirements for Client Applications R22.pdf
Clearspan E911 Overview R22.pdf
Phone Installation Guides
Cisco Phone Installation Guide.pdf
Mitel Phone Installation Guide.pdf
Polycom Phone Installation Guide.pdf
Mitel Phones for Clearspan
6920 SIP Phone for Clearspan R5.1.pdf
6930 SIP Phone for Clearspan R5.1.pdf
6940 SIP Phone for Clearspan R5.1.pdf
6863i-IP-Phone-Quick-Reference-Guide
6873i-SIP-IP-Phone-for-Clearspan
6735-6737-Phones-Quick-Reference-Guide
6873i-IP-Phone-Quick-Reference-Guide
6869i-SIP-IP-Phone-for-Clearspan
6869i-SIP-IP-Phone-Quick-Reference-Guide
6867i-SIP-IP-Phone-for-Clearspan
6867i-IP-Phone-Quick-Reference-Guide
6865i-SIP-IP-Phone-for-Clearspan
6865i-IP-Phone-Quick-reference-Guide
6863i-SIP-IP-Phone-for-Clearspan
Poly Phones for Clearspan
Polycom VVX IP User Guide
Ply VVX 250/350/450 Quick Tips
Poly VVX 350/450 Set Up Sheet
How To Videos
Introduction to PING Soft Client & Collaboration Application
How to Install PING Desktop Application
Introduction to PING Chat
Introduction to PING Meetings
Introduction to PING Phone
Introduction to PING Teams
Legacy Applications
001 Clearspan Communicator™ Software Client End User Tutorial
002 Clearspan Communicator™ – Overview
003 Clearspan Communicator™ – Software Client End-User Tutorial
004 Clearspan Communicator – How to Add a Contact
Clearspan Call Center Release 17: Introduction
Clearspan Telchemy SQmediator Webinar
Clearspan Receptionist – Getting Started
Desktop
001 Clearspan Communicator Desktop – End User Login
002 Clearspan Communicator Desktop – End User Basic Calls
003 Clearspan Communicator Desktop – End User Calling Functions
004 Clearspan Communicator Desktop – End User IM – Presence
005 Clearspan Communicator Desktop Admin Provisioning with OpEasy – Adding a Template
Mobile
001 Clearspan Mobile – End User Login and Basic Functions
002 Clearspan Mobile – End User Calling Functions
003 Clearspan Mobile – End User IM – Functions
004 Admin Provisioning with OpEasy for Clearspan Mobile – Adding a Template
User Application
001 Clearspan OpEasy – How to Use the Password Reset Webpage
002 Clearspan Clearspan – Unified Messaging
003 Clearspan® – Update Profile and Change Password
004 Clearspan Web Portal – How to Change the Number of Rings for Voice Mail
005 Clearspan – Anywhere Version 002
006 Clearspan BLF Busy Lamp Field Monitor Feature
007 Clearspan – Schedules
OpEasy
001 Clearspan OpEasy – How to Change an End Users Passcode or Password
002 Clearspan OpEasy Phone Management How to Select a Different Phone Template
003 Clearspan OpEasy – How to Replace a User_s Phone with the Same Model
004 Clearspan OpEasy v- 10 – How to Change a User Name
005 Clearspan OpEasy v- 10- How to Add a BLF Softkey
006 Clearspan OpEasy v- 10 – How to Add a Shared Call Appearance
007 Clearspan OpEasy v- 10 – How to Add a Second Telephone Number
008 Clearspan OpEasy – How to Unassign Shared Call Appearance SCA
009 Clearspan OpEasy – How to Remotely Unlock a Phone
010 Clearspan OpEasy – How to Change the Number of Rings for Voicemail CFNA
011 Clearspan OpEasy – How to Add a User Profile
012 Clearspan OpEasy – How to Use the Password Reset Webpage
013 Clearspan OpEasy – How to Change a User_s Phone to a Different Model
014 Clearspan OpEasy – How to Generate a Report
015 Clearspan OpEasy – Login Management
016 Clearspan OpEasy – How to Edit a Phone Template Tutorial
017 Clearspan OpEasy® Lines and Positions Defined
018 Clearspan OpEasy – How to Copy a Phone Template Tutorial
019 Clearspan OpEasy® How to Add, Edit and Copy a Service Pack Tutorial
020 Clearspan OpEasy – How to Configure an Auto Attendant
021 Clearspan OpEasy – How to Provision Voice Mail only with Email Notification
022 Clearspan OpEasy How to Add a New User
Provisioning MS Teams Integration as a New User
Provisioning MS Teams Integration to an Existing User
How To - Clearspan
001 Clearspan® Assistant – How to Change the Number of Rings for Voice Mail
002 Clearspan Receptionist- Getting Started
004 Clearspan Web Portal – How to Change the Number of Rings for Voice Mail
005 Clearspan BLF Busy Lamp Field Monitor Feature
007 Clearspan OpEasy – How to Change an End Users Passcode or Password 2
008 Clearspan OpEasy Phone Management How to Select a Different Phone Template
009 Clearspan OpEasy – How to Replace a User_s Phone with the Same Model
010 Clearspan OpEasy- How To Change a User Name Old Version 1
011 Clearspan OpEasy- How To Change a User Name Old Version 2
012 Clearspan OpEasy- How to Add a BLF Softkey Old Version 1
013 Clearspan OpEasy- How to Add a BLF Softkey Old Version 2
015 Clearspan OpEasy – How to Add a 2nd Telephone Number Tutorial
017 Clearspan OpEasy – How to Change a User_s Phone to a Different Model
022 Clearspan OpEasy – How to Add a New User
023 Clearspan OpEasy – Reset Password Request End User Tutorial
025 Clearspan OpEasy – How to Change the Number of Rings for Voice Mail – CFNA Tutorial Old Version 001
026 Clearspan OpEasy – How to Add a User Profile
027 Clearspan OpEasy – How to Change the Number of Rings for Voice Mail – CFNA Tutorial Old Version 002
028 Clearspan OpEasy – How to Change the Number of Rings for Voice Mail – CFNA Tutorial Old Version 003
030 Clearspan OpEasy® How to Add, Edit and Copy a Service Pack Tutorial
031 Clearspan OpEasy – How to Configure an Auto Attendant Tutorial 001
033 Clearspan OpEasy – How to Remotely Unlock a Phone Version 001
042 Clearspan System Database Workshop Template – Enterprise Information Tab
043 Clearspan System Database Workshop Template – Group Information Tab
045 Clearspan System Database Workshop Template – Network Class of Service Tab
046 Clearspan System Database Workshop Template – Feature Packs Defined Tab
047 Clearspan System Database Workshop Template – Profiles Defined Tab
048 Clearspan System Database Workshop Template – Phone Features Tab
049 Clearspan System Database Workshop Template – Phones, Notes and FAQ Tabs
050 Clearspan Advanced Provisioning Spreadsheet – All Tabs
051 Clearspan Advanced Provisioning Spreadsheet – Users Tab
052 Advanced Provisioning Spreadsheet – Auto Attendant, VM, BLF, Pickup, SCA, Call Fwd
053 Clearspan Clearspan CommunicatorTM – Overview
054 Clearspan CommunicatorTM – Software Client End-User Tutorial
055 Clearspan Communicator – How to Add a Contact
057 Clearspan Call Center Supervisor – ACD and Call Center
Poly 8500 Phones
001 Admin Provisioning with OpEasy for the Polycom 8500 Phone – Basic Calls
002 Provisioning with OpEasy for the Polycom 8500 Phone – End User Calling Functions
003 Admin Provisioning with OpEasy for the Polycom 8500 Phone – Adding a Template
Mitel 6900 Phones
001 Mitel 6900 Phones for Clearspan – Overview
002 Mitel 6900 Phones for Clearspan – Basic Call Functions
003 Mitel 6900 Phones for Clearspan – BLF _ SCA
004 Mitel 6900 Phones for Clearspan – Call Functions
005 Mitel 6900 Phones for Clearspan – Provisioning with OpEasy
006 Mitel 6900 Phones for Clearspan – Autoinstall
Mitel 6869i Phones
001 Mitel 6869i Phone – Hardware Overview Tutorial
002 Mitel 6869i Phone – How to Use XML
003 Mitel 6869i Phone – How to Use Shared Call Appearance (SCA)
004 Mitel 6869i Phone – How to Use Voice Mail
005 Mitel 6869i Phone – How to Use Mute & Hold
006 Mitel 6869i Phone – How to Make Outgoing Calls
007 Mitel 6869i Phone – How to Select Live Dialpad
008 Mitel 6869i Phone – How to Setup the Audio Mode and Headset Options
009 Mitel 6869i Phone – How to Use Speed Dial
010 Mitel 6869i Phone – How to Use Call Pull
011 Mitel 6869i Phone – How to Use Call Forward
012 Mitel 6869i Phone – How to Use N-Way Conference
013 Mitel 6869i Phone – How to Use the Hands-Free Mode
014 Mitel 6869i Phone – How to Restart the Phone (Reboot)
015 Mitel 6869i Phone – How to Check Phone Status (IP Address)
016 Mitel 6869i Phone – How to Change the Display
017 Mitel 6869i Phone – How to Use Do Not Disturb (DND)
018 Mitel 6869i Phone – How to Use Transfer
019 Mitel 6869i Phone – How to Use the Redial & Callers List
020 Mitel 6869i Phone – How to Select a Ring Tone
021 Mitel 6869i Phone – How to Change – Use Password – Lock & Unlock
022 Mitel 6869i Phone – Personalize – Setup – Customize
023 Mitel 6869i Phone – Overview
024 Mitel 6869i Phone – Personalize – Setup – Customize Tutorial
Mitel 6863i Phones
001 Mitel 6863i Phone – Hardware Overview Tutorial
003 Mitel 6863i Phone – How to Make Outgoing Calls
004 Mitel 6863i Phone – How to Use Callers List
005 Mitel 6863i Phone – How to Use Mute
006 Mitel 6863i Phone – How to Use Hold
007 Mitel 6863i Phone – How to Use Transfer
008 Mitel 6863i Phone – How to Use Call Forward
009 Mitel 6863i Phone – How to Use the Hands-Free Mode
010 Mitel 6863i Phone – How to Change the Phone’s Password
011 Mitel 6863i Phone – How to Use Speed Dial Edit
012 Mitel 6863i Phone – How to Use Phone Lock
013 Mitel 6863i Phone – How to Restart the Phone
014 Mitel 6863i Phone – How to Check Phone Status (IP Address)
015 Mitel 6863i Phone – How to Select a Ring Tone
016 Mitel 6863i Phone – How to Change the Display
017 Mitel 6863i Phone – How to Use the Phone’s Web User Interface
018 Mitel 6863i Phone – How to Select Live Dialpad
019 Mitel 6863i Phone – Personalize Set Up and Customize
020 Mitel 6863i Phone – Hands Free